Conflict at work is stressful, but avoiding it can make things worse. Whether it’s a disagreement with a colleague, manager, or client, how you handle the situation can impact your reputation and career.
In this training, career coach Tiffany Uman shares 10 practical techniques to help you stay calm, communicate effectively, and turn conflict into collaboration. You’ll learn how to manage difficult conversations, de-escalate tension, and get your point across without damaging relationships.
Key takeaways:
Choose the right timing: Address conflicts when emotions are settled, not in the heat of the moment.
Use empathy & active listening: Show you understand the other person’s perspective.
Frame your words carefully: Avoid blame and use “I” statements to express concerns.
Stay focused on solutions: Keep the conversation productive instead of revisiting past issues.
End with an agreement: Make sure both sides leave with a clear next step.
Why It Matters:
Workplace conflict is inevitable, but how you handle it can either strengthen or strain relationships. With these skills, you’ll feel more in control, avoid unnecessary stress, and maintain a strong professional reputation.
